You can override control of your mouse and keyboard and end the screen-sharing session at any time. You are in full control of your computer at all times. With your permission, your Illumina Support representative can view your screen and share control of your mouse and keyboard. Illumina support can only connect to your computer if the QuickSupport application is open and they have your current Password. Teamviewer - Best Remote Desktop Software offered by Open In (3) 2,000+ users. Your Password will change every time the QuickSupport application is launched. The easiest way to open the Teamviewer app right from your browser. By entering the previously established access.
After launching, provide Illumina Support with the ID and password shown in the QuickSupport application. Your ID is specific to the computer/instrument the application is installed on and will not change. TeamViewer is a remote control application that operates a computer remotely if you need technical assistance. Illumina Support will prompt you to launch the TeamViewer QuickSupport application. Launched in 2005 and based in Germany, they help to provide remote access, focusing on cloud-based technologies to enable online. Do not download TeamViewer found at the top of the page. TeamViewer is one of Europe’s leading computer software companies. On the TeamViewer page, scroll down to the QuickSupport download. To use TeamViewer, you need to perform a one-time download of TeamViewer Quick Support ( Linux, Mac, or Windows).
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